Shipping
moufseasoning.com accepts orders every day of the year. Orders are processed in the order they are received. Orders are shipped from our location in Kenner, Louisiana via USPS. Mouf ships to all 50 U.S. states and uses the standard methods available by USPS.
Orders placed are usually processed and shipped within 1-3 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM Central Time will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM Central Time may be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1-3 days. USPS does not pick up or deliver on Sundays.
We currently do ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Mouf cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
USPS observes the following holidays:
- New Year's Day
- MLK Jr. Day
- Washington's Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Christmas Day
Lost or Stolen Packages
- - If the package shows delivered to your address, but is missing you must report this to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- - We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.